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🔁 Refund and Returns Policy

Last updated: [25 May 2025]

At Arsene3D, we take pride in delivering high-quality 3D printed parts and customized solutions. Due to the made-to-order nature of 3D printing, returns and refunds are subject to the following conditions:

📦 Return Eligibility

Since our products are custom-made, returns are only accepted under the following circumstances:

  • The item was damaged during shipping.

  • You received an incorrect product (wrong model or material).

  • There is a manufacturing defect that makes the product unusable.

If your case matches any of the above, please contact us within 3 days of receiving the product, along with clear photos and order details at:
📧 sales@arsene3d.com
📞 +91-9629595638

🔁 Return Process

  • Contact Support with proof (photos/videos).

  • We will review your request within 2–3 business days.

  • If approved, we will:

    • Arrange a return pickup, or

    • Request you to send the item to our address (we will reimburse the shipping cost if the fault is on our end).

  • Once received, a replacement will be processed or a refund issued (as applicable).

💳 Refunds

  • Refunds are processed within 5–7 business days after approval.

  • The amount will be credited back to the original payment method.

  • No refunds are issued for:

    • Custom orders with no defects.

    • Change of mind after production has begun.

    • Orders with incorrect files or specifications uploaded by the customer.

❌ Non-Returnable Items

  • Products made using customer-provided files or designs.

  • Items customized with specific branding, text, or logos.

  • 3D printed prototypes delivered as per approved preview.

🚚 Damaged or Lost During Shipping

If your order was damaged or lost in transit:

  • Contact us within 3 days of delivery (or expected delivery).

  • Provide a photo of the packaging and item.

  • We will file a claim with our shipping partner and keep you informed of the resolution.

📩 Contact Us

If you have any questions or concerns about our Return & Refund Policy, feel free to reach out at:
📧 sales@arsene3d.com
📞 +91-9629595638